Privacy Policy

PRIVACY POLICY

BSB POLYMERS APP (BSB Fortrade Private Limited)

Effective Date: 27/08/2024

Last Updated: 18/05/2026

Welcome to BSB Polymers (“BSB”, “BSB Polymers”, “we”, “our”, or “us”).

We value your privacy and are committed to protecting your personal and business information.

This Privacy Policy explains how we collect, use, store, process, and protect your information when you access or use the BSB Polymers mobile application, website, platform, and related services (“Platform”).

By registering on or using the Platform, you consent to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

To provide smooth, secure, and personalized services, we may collect the following information from users:

A. Personal & Business Information

  • Full Name
  • Company Name
  • GST Number
  • Registered Business Address
  • Mobile Number
  • Email Address
  • Profile Information
  • KYC-related information (if applicable)

B. Transaction & Operational Information

  • Order History
  • Transaction History
  • Inquiry Details
  • Logistics-related information
  • Payment-related records
  • Communication records with buyers/suppliers

C. Device & Technical Information

  • Device Information
  • IP Address
  • Browser Type
  • Operating System
  • App Usage Data
  • Login Activity
  • Cookies and similar technologies
  • Location Information (with permission)

D. Optional Information

Certain optional information may be collected only if voluntarily provided by the user for enhanced functionality or personalization.

We collect only such information as is reasonably necessary for providing and improving our services.

2. PURPOSE OF DATA COLLECTION

Your information is collected and processed for legitimate business purposes, including:

  • User registration and account management
  • Buyer and supplier verification
  • Facilitating transactions and inquiries
  • Providing logistics and operational support
  • Sending real-time price updates and notifications
  • Personalizing user experience
  • Improving platform performance and security
  • Preventing fraud, misuse, and unauthorized activities
  • Compliance with legal and regulatory obligations
  • Customer support and grievance handling
  • Analytics and business intelligence

We do not collect unnecessary or excessive personal information.

3. DATA SHARING AND DISCLOSURE

We may share your information only where necessary and in accordance with applicable laws.

Your information may be shared with:

  • Verified buyers and suppliers on the Platform
  • Logistics and transportation partners
  • Financial institutions or NBFC partners (where applicable)
  • Technology and cloud service providers
  • Government authorities or regulators when legally required
  • Professional advisors, auditors, or legal consultants

We do not sell users’ personal data to third parties.

4. DATA STORAGE AND SECURITY

We implement reasonable technical, administrative, and organizational security measures to protect your information against:

  • Unauthorized access
  • Misuse
  • Loss
  • Alteration
  • Disclosure
  • Destruction

While we strive to use commercially acceptable security practices, no electronic transmission or storage method is completely secure. Users acknowledge and accept such inherent risks.

5. LOCATION DATA

With your permission, we may collect location information to:

  • Improve logistics coordination
  • Provide location-based services
  • Enhance operational efficiency
  • Personalize user experience

You may disable location permissions through your device settings, though certain features may become unavailable.

6. COOKIES AND TRACKING TECHNOLOGIES

The Platform may use cookies and similar technologies for:

  • Session management
  • Security
  • Analytics
  • Performance optimization
  • Personalization

Users may manage cookie preferences through browser settings where applicable.

7. USER RIGHTS

Subject to applicable laws, users may have the right to:

  • Access their information
  • Request correction or updates
  • Request deletion of data
  • Withdraw consent where applicable
  • Raise grievances regarding data handling

Requests may be submitted through the contact details provided below.

8. ACCOUNT DELETION

Users may request deletion of their BSB Polymers account through the account deletion option available within the Platform, where applicable, or by contacting BSB Fortrade Private Limited using the contact details provided in this Privacy Policy.

Upon account deletion:

  • The user's profile and account will be permanently deleted.

  • Personal and business information associated with the account will be deleted.

  • Associated account data and information will be removed, subject to applicable legal, regulatory, accounting, and statutory retention requirements.

  • Certain information may be retained where required by law, for legal claims, dispute resolution, fraud prevention, security purposes, or compliance with regulatory obligations.

Deleting your account will permanently remove your profile, account data, and associated information. This action cannot be undone.

Once an account deletion request has been completed, the account cannot be restored. Users who wish to use the Platform again may be required to create a new account.

9. DATA RETENTION

We retain information only for as long as necessary:

  • To provide services
  • For legitimate business purposes
  • To comply with legal obligations
  • To resolve disputes
  • To enforce agreements

Certain records may be retained for statutory or regulatory compliance purposes.

10. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to third-party websites or services.

BSB Polymers is not responsible for the privacy practices, policies, or content of such third-party platforms.

Users are advised to review the respective privacy policies of third-party services before engaging with them.

11. CHILDREN’S PRIVACY

The Platform is intended only for business and commercial use by individuals who are legally competent to enter into binding contracts.

We do not knowingly collect personal data from minors.

12. CHANGES TO THIS PRIVACY POLICY

BSB Polymers reserves the right to modify or update this Privacy Policy at any time.

Updated versions will be posted on the Platform with the revised effective date. Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.

13. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising in relation to this Policy shall be subject to the jurisdiction of the courts located in Ahmedabad, Gujarat.

14. CONTACT US

For any questions, concerns, grievances, or requests regarding this Privacy Policy or your data, please contact:

BSB Fortrade Private Limited

608-609, Lilamani Corporate Heights,

Nava Vadaj, Ahmedabad-380013,

Gujarat, India.

Email: support@bsbfortrade.com

Phone: +91 79 2990 0361

CONSENT DECLARATION

By registering on, accessing, or using the BSB Polymers Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and processing of your information as described herein.